Was enjoying my coffee at the McDonalds in SM Sucat the other morning and came across an article in the Manila Bulletin that was kind of interesting. On a side note, I don’t usually have McDonalds coffee but I’m also not familiar with the coffee shops in this mall. Usually I am at SM Sta Rosa or Mall of Asia where I know the Starbucks or other shops. Anyway, the article deals with how Delta Airlines is trying to break back into the Asia market after suffering and recovering from financial difficuties. The airline is going to upgrade their seats and entertainment facilities to make the ride more comfortable for the passengers. They feel these moves will give them a foot in the door of the Asia market.
Sorry Delta, you still haven’t got a chance from my prospective. I wrote a post about this previously in this blog and basically complained that the problem with U.S. airlines are the attitudes and customer service provided. I wondered how the Aisan airlines like Philippine Airlines, China Air, and JAL had such fresh young faces who seemed eager to help every step of the way through your journey to Asia.
One of the comments I received I think hit the problem on the head. First off, many of the countries in Asia are very youth oriented probably because of a younger population vice the aging U.S. population. It’s a fact that the United States is becoming older due to such things as birth control and the rise in abortions. If you are living in the U.S. I’d advise you take a trip to another country (Mexico or Canada don’t count) and you will see this for yourself.
My friend who commented says that since the U.S. airlines started feeling financial difficulties they had to start laying off employees. Of course since they are unionized seniority rules so the younger employees with less time are let go and the older employees are kept. What that generally leaves you with are employees who are pushing their forties or fifties and are generally burnt out and are tired. You can tell the difference when you are served either at a ticket check in or by a flight attendent. Your food is basically thrown at you on the U.S. flights and if you might ask for something extra like a glass of water, you may get it or not. Oh, and if your seat is not in the upright position at the right time expect to get a good tongue lashing on the U.S. line and smiling assist on the Asian line.
Have you ever noticed how there have been some attendant/passenger confrontations on U.S. flights for such things as not turning off an ipod or cell phone. Haven’t heard much about that on the Asian flights.
So my suggestion to Delta or any other airline trying to break in to the Asian market, take a flight on one of the home airlines like the ones I’ve listed above and maybe you will see how the competition makes it in one of the most profitable regions for air flight.